# Xero: Some customers unable to login to Hubdoc Mobile App

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-11-09 22:19 UTC · Resolved: 2022-11-10 06:02 UTC · Duration: 7.7 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/hpqrrstqw5br](https://status.xero.com/incidents/hpqrrstqw5br)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2022-11-10 06:02 UTC: Customers are able to login to the Hubdoc Mobile App again. We have resolved the problem which was caused by a prior release that prevented some users from logging in. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/hpqrrstqw5br · Markdown: https://rewindex.com/company/xero/incidents/hpqrrstqw5br.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/hpqrrstqw5br · Generated 2026-10-18T09:46:01.883Z