# Xero: Some users are unable to access Hubdoc automated connections

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-04-16 14:27 UTC · Resolved: 2021-04-16 14:57 UTC · Duration: 30 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/h9tjf31q25dq](https://status.xero.com/incidents/h9tjf31q25dq)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2021-04-16 14:57 UTC: Our Product Team have resolved the issue that was preventing a small number of users from accessing Hubdoc automated connections. Please let us know if you still have any issues accessing automated connections, and we’ll investigate further.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/h9tjf31q25dq · Markdown: https://rewindex.com/company/xero/incidents/h9tjf31q25dq.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/h9tjf31q25dq · Generated 2026-10-18T12:44:11.898Z