# Xero: Users are unable to access Xero

> Xero status incident “Users are unable to access Xero” on 2021-07-27: impact none (vendor’s label), 11 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/h2cmcdfcpxgl
Last updated: 2021-07-27T19:04:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-07-27 08:25 UTC · Resolved: 2021-07-27 19:04 UTC · Duration: 11 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/h2cmcdfcpxgl](https://status.xero.com/incidents/h2cmcdfcpxgl)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2021-07-27 19:04 UTC: We can confirm that the issue we have been experiencing has now been resolved and service has resumed. The issue was related to our login infrastructure, and was not a security incident. A tool used to store and trigger events in the login flow was not operating as expected and resulted in failures and errors. Our product teams worked to restore the flow of these events, and return service in a controlled way. Once again, we apologise for the inconvenience this has caused our customers.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Xero, started 2021-07-27 08:25 UTC, resolved after 11 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/h2cmcdfcpxgl
- Citation: Xero, “Users are unable to access Xero” (2021-07-27 08:25 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/h2cmcdfcpxgl (CC BY 4.0).
- Markdown link: `[Xero: Users are unable to access Xero (2021-07-27)](https://rewindex.com/company/xero/incidents/h2cmcdfcpxgl)`


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Canonical: https://rewindex.com/company/xero/incidents/h2cmcdfcpxgl · Markdown: https://rewindex.com/company/xero/incidents/h2cmcdfcpxgl.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/h2cmcdfcpxgl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:02:11.158Z