# Xero: Global: Xero HQ - customers unable to access the Overview page

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-01-25 02:59 UTC · Resolved: 2023-01-25 03:25 UTC · Duration: 26 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/gt1y55wfjjcz](https://status.xero.com/incidents/gt1y55wfjjcz)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-01-25 03:25 UTC: Our team has resolved the issue impacting customers trying to access the Overview page in Xero HQ. This was caused by the Practice Overview page becoming unstable, causing degraded performance when customers tried to load the page. The system self detected the instability and restarted the service to resolve impact to customers. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/gt1y55wfjjcz · Markdown: https://rewindex.com/company/xero/incidents/gt1y55wfjjcz.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/gt1y55wfjjcz · Generated 2026-10-18T10:42:54.564Z