# Xero: Some users unable to login to Xero

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-04-11 08:45 UTC · Resolved: 2023-04-11 10:33 UTC · Duration: 1.8 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/g6vrckhby4jf](https://status.xero.com/incidents/g6vrckhby4jf)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-04-11 10:33 UTC: Our team has resolved the issue impacting newly created users, or users that have modified their profile from logging into Xero. This issue related to a misconfiguration in our system which our product team implemented a fix for which resolved the impact on customers. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/g6vrckhby4jf · Markdown: https://rewindex.com/company/xero/incidents/g6vrckhby4jf.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/g6vrckhby4jf · Generated 2026-10-18T09:53:17.146Z