# Xero: ATO services may be unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-28 00:03 UTC · Resolved: 2026-09-28 00:28 UTC · Duration: 26 min
- Updates: 3 · Affected components: Australia - Regional Products - Tax Reporting - BAS, TPAR, Tax Reporting - BAS, TPAR, AU Payroll, Australia - Regional Products - AU Payroll
- [Vendor status page: https://stspg.io/ldn6prm1d1st](https://stspg.io/ldn6prm1d1st)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Summary

Xero reported a major ATO outage preventing customers from filing tax returns or STP filings, affecting AU Payroll and Tax Reporting - BAS, TPAR. It started at 2026-09-28 00:03 UTC and lasted 25 min, resolving at 2026-09-28 00:28 UTC after the ATO implemented a fix. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-09-28 00:03 UTC: Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.
- **monitoring** 2026-09-28 00:18 UTC: The ATO has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-09-28 00:28 UTC: The ATO has resolved their issue impacting customers trying to file tax returns from Xero.

## Rewindex changes for this incident

- 2026-09-28 00:03 UTC: [Major incident: ATO services may be unavailable](https://rewindex.com/change/i69068c70702aec.md)


---
Canonical: https://rewindex.com/company/xero/incidents/g368x0611hpg · Markdown: https://rewindex.com/company/xero/incidents/g368x0611hpg.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/g368x0611hpg · Generated 2026-10-18T11:49:28.332Z