# Xero: Some users are unable to access organisations in Xero.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-02-13 22:26 UTC · Resolved: 2020-02-14 00:10 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/g09j9qcsppdn](https://status.xero.com/incidents/g09j9qcsppdn)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2020-02-14 00:10 UTC: Our Product Team have resolved the issue that was preventing a small number of users from accessing their organisations. If you're still having any problems, please clear your cookies and cache using the link below. Let us know if you continue to have issues, and we'll investigate further. Xero Central: https://central.xero.com/s/article/Clear-Cookies-and-Cache\#Web

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/g09j9qcsppdn · Markdown: https://rewindex.com/company/xero/incidents/g09j9qcsppdn.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/g09j9qcsppdn · Generated 2026-10-18T11:34:48.673Z