# Xero: Some users are experiencing slowness and errors in Hubdoc

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-09-27 09:09 UTC · Resolved: 2021-09-27 12:58 UTC · Duration: 3.8 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/g03h0n1l3mdw](https://status.xero.com/incidents/g03h0n1l3mdw)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Part of an outage event

- [AWS outage, Sep 27, 2021: 11 vendors, 12 incidents](https://rewindex.com/events/2021-09-27-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +55 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 1 blamed AWS<br/>Logz.io, Snowflake, Firebolt"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed AWS<br/>Confluent"]:::blames
  root --> h4
  later["Later<br/>1 vendor<br/>Snowflake"]:::names
  root --> later
  me["Xero (this incident)<br/>posted +55 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-09-27 12:58 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/xero/incidents/g03h0n1l3mdw · Markdown: https://rewindex.com/company/xero/incidents/g03h0n1l3mdw.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/g03h0n1l3mdw · Generated 2026-10-20T00:07:41.743Z