# Xero: Xero Practice Manager (XPM) - customers are unable to access XPM

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2022-09-21 07:23 UTC · Resolved: 2022-09-21 07:41 UTC · Duration: 18 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/fjgjz8l70qnd](https://status.xero.com/incidents/fjgjz8l70qnd)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2022-09-21 07:41 UTC: Our team has resolved the issue impacting customers trying to access Xero Practice Manager. This was related to a server performance issue which our product team quickly identified and resolved. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/fjgjz8l70qnd · Markdown: https://rewindex.com/company/xero/incidents/fjgjz8l70qnd.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/fjgjz8l70qnd · Generated 2026-10-18T12:43:02.748Z