# Xero: AU: Tax - Some customers are receiving an error when attempting to access BAS and Annual Tax in Xero

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-29 05:32 UTC · Resolved: 2025-07-29 07:09 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/fh8xdzfglpn6](https://status.xero.com/incidents/fh8xdzfglpn6)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2025-07-29 07:09 UTC: Our team has resolved the issue impacting AU customers trying to access AU Tax and BAS. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/fh8xdzfglpn6 · Markdown: https://rewindex.com/company/xero/incidents/fh8xdzfglpn6.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/fh8xdzfglpn6 · Generated 2026-10-18T09:58:48.776Z