# Xero: Global: Login - some customers may be experiencing issues when logging into Xero

> Xero status incident “Global: Login - some customers may be experiencing issues when logging into Xero” on 2025-05-08: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/f6tjdbk5v2j5
Last updated: 2025-05-08T19:58:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-08 18:20 UTC · Resolved: 2025-05-08 19:58 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/f6tjdbk5v2j5](https://status.xero.com/incidents/f6tjdbk5v2j5)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2025-05-08 19:58 UTC: Our team has resolved the issue preventing customers trying to log in to Xero. We apologise for any inconvenience this has caused. This was due to a bug related to SSO which prevented newly created users from signing in.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2025-05-08 18:20 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/f6tjdbk5v2j5
- Citation: Xero, “Global: Login - some customers may be experiencing issues when logging into Xero” (2025-05-08 18:20 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/f6tjdbk5v2j5 (CC BY 4.0).
- Markdown link: `[Xero: Global: Login - some customers may be experiencing issues when logging into Xero (2025-05-08)](https://rewindex.com/company/xero/incidents/f6tjdbk5v2j5)`


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Canonical: https://rewindex.com/company/xero/incidents/f6tjdbk5v2j5 · Markdown: https://rewindex.com/company/xero/incidents/f6tjdbk5v2j5.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/f6tjdbk5v2j5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:42:02.419Z