# Xero: Global: Hubdoc - Customers unable to publish documents

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-12-20 22:36 UTC · Resolved: 2023-12-20 23:19 UTC · Duration: 43 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/d93z0j51123g](https://status.xero.com/incidents/d93z0j51123g)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-12-20 23:19 UTC: Our team has resolved the issue impacting customers trying to upload documents to Hubdoc. We apologise for any inconvenience this has caused. A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/d93z0j51123g · Markdown: https://rewindex.com/company/xero/incidents/d93z0j51123g.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/d93z0j51123g · Generated 2026-10-18T09:59:40.219Z