# Xero: AU: Tax and BAS - Some customers are unable to create new activity statements or see pre-fill information when creating returns

> Xero status incident “AU: Tax and BAS - Some customers are unable to create new activity statements or see pre-fill information when creating returns” on 2025-01-30: impact minor (vendor’s label), 3.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/d5904dhst9hl
Last updated: 2025-01-30T06:56:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-01-30 03:52 UTC · Resolved: 2025-01-30 06:56 UTC · Duration: 3.1 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/d5904dhst9hl](https://status.xero.com/incidents/d5904dhst9hl)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2025-01-30 06:56 UTC: Our team has resolved the issue impacting AU customers who were unable to create Business Activity Statements in Xero, and partners using Xero Tax/Practice Manager having issue with prefilling tax statement information. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2025-01-30 03:52 UTC, resolved after 3.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/d5904dhst9hl
- Citation: Xero, “AU: Tax and BAS - Some customers are unable to create new activity statements or see pre-fill information when creating returns” (2025-01-30 03:52 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/d5904dhst9hl (CC BY 4.0).
- Markdown link: `[Xero: AU: Tax and BAS - Some customers are unable to create new activity statements or see pre-fill information when creating returns (2025-01-30)](https://rewindex.com/company/xero/incidents/d5904dhst9hl)`


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Canonical: https://rewindex.com/company/xero/incidents/d5904dhst9hl · Markdown: https://rewindex.com/company/xero/incidents/d5904dhst9hl.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/d5904dhst9hl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:22:53.748Z