# Xero: Australia customers are unable to see Premium plans in the Xero buy flow

> Xero status incident “Australia customers are unable to see Premium plans in the Xero buy flow” on 2020-09-23: impact minor (vendor’s label), 4.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/d56kptbv7hhh
Last updated: 2020-09-23T06:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-09-23 01:22 UTC · Resolved: 2020-09-23 06:00 UTC · Duration: 4.6 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/d56kptbv7hhh](https://status.xero.com/incidents/d56kptbv7hhh)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2020-09-23 06:00 UTC: Our Product Team have resolved the issue that was preventing users from seeing Premium plans in the Xero buy flow. Please let us know if you still have any issues with this, and we’ll investigate further.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2020-09-23 01:22 UTC, resolved after 4.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/d56kptbv7hhh
- Citation: Xero, “Australia customers are unable to see Premium plans in the Xero buy flow” (2020-09-23 01:22 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/d56kptbv7hhh (CC BY 4.0).
- Markdown link: `[Xero: Australia customers are unable to see Premium plans in the Xero buy flow (2020-09-23)](https://rewindex.com/company/xero/incidents/d56kptbv7hhh)`


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Canonical: https://rewindex.com/company/xero/incidents/d56kptbv7hhh · Markdown: https://rewindex.com/company/xero/incidents/d56kptbv7hhh.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/d56kptbv7hhh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:11:11.735Z