# Xero: AU: Auto Super - Some customers are not receiving auto super approval codes via SMS

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-25 15:28 UTC · Resolved: 2026-06-25 23:33 UTC · Duration: 8.1 h
- Updates: 3 · Affected components: AU Payroll, Australia - Regional Products - AU Payroll
- [Vendor status page: https://stspg.io/t5b82y57nhb4](https://stspg.io/t5b82y57nhb4)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **identified** 2026-06-25 15:41 UTC: We are currently aware of an issue where customers are not receiving auto super approval codes via SMS. This is due to an issue that Sinch is currently experiencing. Further details can be found on Sinch's status page - https://status.messagemedia.com/. We apologise for any inconvenience this has caused.
- **monitoring** 2026-06-25 20:24 UTC: Sinch has implemented a fix and are seeing recovery of their systems. Our team is continuing to monitor.
- **resolved** 2026-06-25 23:33 UTC: Sinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.


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Canonical: https://rewindex.com/company/xero/incidents/d2fmtb55sl5x · Markdown: https://rewindex.com/company/xero/incidents/d2fmtb55sl5x.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/d2fmtb55sl5x · Generated 2026-10-18T12:23:08.754Z