# Xero: Global: Subscriptions - errors when trying to purchase new subscriptions in Xero

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-09-28 02:13 UTC · Resolved: 2023-09-28 02:53 UTC · Duration: 40 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/cdfknwjkq6hh](https://status.xero.com/incidents/cdfknwjkq6hh)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-09-28 02:53 UTC: Our team has resolved the issue impacting customers trying to purchase new subscriptions. This was caused by a recent change that was rolled back to resolve the impact to customers. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/cdfknwjkq6hh · Markdown: https://rewindex.com/company/xero/incidents/cdfknwjkq6hh.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/cdfknwjkq6hh · Generated 2026-10-18T12:41:08.588Z