# Xero: Global: Hubdoc - Errors and performance issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-16 09:29 UTC · Resolved: 2026-04-16 10:58 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/c89mqprp4087](https://status.xero.com/incidents/c89mqprp4087)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2026-04-16 10:58 UTC: Our team has resolved the issue causing some customers to experience errors or performance issues when accessing Hubdoc. Our technical team identified this was caused by poor network connectivity and performed a fix to restore service. We apologise for any inconvenience caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/c89mqprp4087 · Markdown: https://rewindex.com/company/xero/incidents/c89mqprp4087.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/c89mqprp4087 · Generated 2026-10-18T11:44:46.739Z