# Xero: Global: Reports - Customers are unable to load Reports

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-02-23 03:04 UTC · Resolved: 2024-02-23 03:41 UTC · Duration: 37 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/c6y8rpgtqt2y](https://status.xero.com/incidents/c6y8rpgtqt2y)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-02-23 03:41 UTC: Our team has resolved the issue impacting customers trying to access Reports. We apologise for any inconvenience this has caused. A product release caused Reports to become unavailable. We've rolled back the release and services are back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/xero/incidents/c6y8rpgtqt2y · Markdown: https://rewindex.com/company/xero/incidents/c6y8rpgtqt2y.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/c6y8rpgtqt2y · Generated 2026-10-18T09:46:22.199Z