# Xero: Unable to raise support cases through our Xero Help Centre and from inside Xero application

> Xero status incident “Unable to raise support cases through our Xero Help Centre and from inside Xero application” on 2017-01-19: impact none (vendor’s label), 4.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/c2p5dlwfbh3p
Last updated: 2017-01-19T17:38:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2017-01-19 13:16 UTC · Resolved: 2017-01-19 17:38 UTC · Duration: 4.4 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/c2p5dlwfbh3p](https://status.xero.com/incidents/c2p5dlwfbh3p)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2017-01-19 17:38 UTC: Our Product Team have resolved the issue that was preventing users from submitting support cases through our Help Centre and from within the Xero application. Thank you for your patience while we fixed the issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Xero, started 2017-01-19 13:16 UTC, resolved after 4.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/c2p5dlwfbh3p
- Citation: Xero, “Unable to raise support cases through our Xero Help Centre and from inside Xero application” (2017-01-19 13:16 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/c2p5dlwfbh3p (CC BY 4.0).
- Markdown link: `[Xero: Unable to raise support cases through our Xero Help Centre and from inside Xero application (2017-01-19)](https://rewindex.com/company/xero/incidents/c2p5dlwfbh3p)`


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Canonical: https://rewindex.com/company/xero/incidents/c2p5dlwfbh3p · Markdown: https://rewindex.com/company/xero/incidents/c2p5dlwfbh3p.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/c2p5dlwfbh3p · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:14:35.061Z