# Xero: New Zealand GST - Direct customers unable to connect to IRD

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2022-10-09 20:02 UTC · Resolved: 2022-10-09 21:18 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/c0vvtzcgr4m7](https://status.xero.com/incidents/c0vvtzcgr4m7)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2022-10-09 21:18 UTC: NZ GST customers can now successfully connect to IRD. Due to scheduled maintenance by IRD over the weekend (8 - 9 October), a misconfiguration between our systems occured. We have implemented a fix which has resolved the issue. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/c0vvtzcgr4m7 · Markdown: https://rewindex.com/company/xero/incidents/c0vvtzcgr4m7.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/c0vvtzcgr4m7 · Generated 2026-10-18T10:34:46.207Z