# Xero: Payroll Timesheets - Customers are unable to load Timesheets

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-10-19 03:32 UTC · Resolved: 2023-10-19 05:21 UTC · Duration: 1.8 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/bprytnr3v35d](https://status.xero.com/incidents/bprytnr3v35d)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-10-19 05:21 UTC: Our team has resolved the issue with customers trying to load Timesheets in NZ Payroll. We apologise for any inconvenience this has caused. A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/bprytnr3v35d · Markdown: https://rewindex.com/company/xero/incidents/bprytnr3v35d.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/bprytnr3v35d · Generated 2026-10-18T09:45:49.816Z