# Xero: Global: Errors when making subscription changes

> Xero status incident “Global: Errors when making subscription changes” on 2023-09-05: impact none (vendor’s label), 11 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/bfs5h7zgvx48
Last updated: 2023-09-06T00:16:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-09-05 13:20 UTC · Resolved: 2023-09-06 00:16 UTC · Duration: 11 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/bfs5h7zgvx48](https://status.xero.com/incidents/bfs5h7zgvx48)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-09-06 00:16 UTC: Our team has resolved the issue impacting customers ability to purchase new Xero organisations and make changes to their subscriptions. This was caused by a recent change that has now been fixed. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Xero, started 2023-09-05 13:20 UTC, resolved after 11 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/bfs5h7zgvx48
- Citation: Xero, “Global: Errors when making subscription changes” (2023-09-05 13:20 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/bfs5h7zgvx48 (CC BY 4.0).
- Markdown link: `[Xero: Global: Errors when making subscription changes (2023-09-05)](https://rewindex.com/company/xero/incidents/bfs5h7zgvx48)`


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Canonical: https://rewindex.com/company/xero/incidents/bfs5h7zgvx48 · Markdown: https://rewindex.com/company/xero/incidents/bfs5h7zgvx48.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/bfs5h7zgvx48 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:21:01.523Z