# Xero: Global: Emails - Customers are experiencing a delay in sending emails from Xero

> Xero status incident “Global: Emails - Customers are experiencing a delay in sending emails from Xero” on 2023-05-09: impact none (vendor’s label), 1.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/bd568z8l993c
Last updated: 2023-05-09T12:55:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-05-09 11:15 UTC · Resolved: 2023-05-09 12:55 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/bd568z8l993c](https://status.xero.com/incidents/bd568z8l993c)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-05-09 12:55 UTC: This incident has been resolved. This related to how the database was configured which meant for some customers they were unable to send emails from Xero for a short period of time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Xero, started 2023-05-09 11:15 UTC, resolved after 1.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/bd568z8l993c
- Citation: Xero, “Global: Emails - Customers are experiencing a delay in sending emails from Xero” (2023-05-09 11:15 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/bd568z8l993c (CC BY 4.0).
- Markdown link: `[Xero: Global: Emails - Customers are experiencing a delay in sending emails from Xero (2023-05-09)](https://rewindex.com/company/xero/incidents/bd568z8l993c)`


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Canonical: https://rewindex.com/company/xero/incidents/bd568z8l993c · Markdown: https://rewindex.com/company/xero/incidents/bd568z8l993c.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/bd568z8l993c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T19:12:51.119Z