# Xero: Global: XPM - Customers may be experiencing errors accessing XPM

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-08-03 17:32 UTC · Resolved: 2024-08-03 17:47 UTC · Duration: 15 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/9mnb3zm7fbnr](https://status.xero.com/incidents/9mnb3zm7fbnr)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-08-03 17:47 UTC: Our team has resolved the issue impacting customers trying to access XPM. We apologise for any inconvenience this has caused. This was related to a database issue, and a fix has been implemented to resolve the errors.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/9mnb3zm7fbnr · Markdown: https://rewindex.com/company/xero/incidents/9mnb3zm7fbnr.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/9mnb3zm7fbnr · Generated 2026-10-18T11:49:31.158Z