# Xero: Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.

> Xero status incident “Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.” on 2026-05-22: impact minor (vendor’s label), 37 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/9ldtmrw5rqmr
Last updated: 2026-05-22T04:45:15Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-22 04:08 UTC · Resolved: 2026-05-22 04:45 UTC · Duration: 37 min
- Updates: 3 · Affected components: Workpapers, Xero Partner Products & Tools - Workpapers
- [Vendor status page: https://stspg.io/42sj9g8kbqjq](https://stspg.io/42sj9g8kbqjq)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **investigating** 2026-05-22 04:08 UTC: We are aware that some partners trying to navigate in Workpapers are experiencing an error page. Our team is investigating this with urgency.
- **monitoring** 2026-05-22 04:25 UTC: Our team has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-05-22 04:45 UTC: Our team has resolved the issue impacting some partners trying to navigate in Workpapers. We apologise for any inconvenience this has caused. A product release caused Workpapers to become unavailable, and a rollback restored service.

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2026-05-22 04:08 UTC, resolved after 37 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/9ldtmrw5rqmr
- Citation: Xero, “Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.” (2026-05-22 04:08 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/9ldtmrw5rqmr (CC BY 4.0).
- Markdown link: `[Xero: Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers. (2026-05-22)](https://rewindex.com/company/xero/incidents/9ldtmrw5rqmr)`


---
Canonical: https://rewindex.com/company/xero/incidents/9ldtmrw5rqmr · Markdown: https://rewindex.com/company/xero/incidents/9ldtmrw5rqmr.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/9ldtmrw5rqmr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:30:20.292Z