# Xero: Some users are experiencing an error when logging in to the Xero Platform

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-08-31 09:59 UTC · Resolved: 2021-08-31 13:58 UTC · Duration: 4.0 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/9f10wv972b1q](https://status.xero.com/incidents/9f10wv972b1q)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2021-08-31 13:58 UTC: Our Product Team have resolved the issue that was preventing users from accessing the Xero platform. Please let us know if you still have any issues with this, and we’ll investigate further.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/9f10wv972b1q · Markdown: https://rewindex.com/company/xero/incidents/9f10wv972b1q.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/9f10wv972b1q · Generated 2026-10-18T11:49:33.009Z