# Xero: Xero PDFs experiencing issues when opened in the newest version of Adobe Reader

- Impact (vendor’s label): major
- Status: resolved
- Started: 2017-11-20 15:34 UTC · Resolved: 2017-11-29 00:27 UTC · Duration: 8 d
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/87j2xwygyx38](https://status.xero.com/incidents/87j2xwygyx38)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2017-11-29 00:27 UTC: We've resolved the issue that was preventing your customers from viewing your invoice PDFs. Please resend the invoices from Xero to your customers, to ensure they can be viewed correctly. Apologies for any inconvenience that may have been caused, and thanks for your patience while we resolved this. If you're still having any problems at all, please let us know.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/87j2xwygyx38 · Markdown: https://rewindex.com/company/xero/incidents/87j2xwygyx38.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/87j2xwygyx38 · Generated 2026-10-18T10:43:06.129Z