# Xero: AU Payroll - some customers experiencing issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-12-08 05:45 UTC · Resolved: 2023-12-08 09:08 UTC · Duration: 3.4 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/7l18nmk3yxrd](https://status.xero.com/incidents/7l18nmk3yxrd)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-12-08 09:08 UTC: Our team has resolved the issue causing some AU customer to experience degraded performance and error messages when using AU Payroll. This issue related to a misconfiguration in our system which our product team implemented a fix . We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/7l18nmk3yxrd · Markdown: https://rewindex.com/company/xero/incidents/7l18nmk3yxrd.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/7l18nmk3yxrd · Generated 2026-10-18T11:45:59.188Z