# Xero: NZ: GST - Customers are unable to access NZ GST returns

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-10-04 01:01 UTC · Resolved: 2024-10-04 01:13 UTC · Duration: 12 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/7kgp49jj9k16](https://status.xero.com/incidents/7kgp49jj9k16)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-10-04 01:13 UTC: Our team has resolved the issue impacting customers trying to access NZ GST returns. We apologise for any inconvenience this has caused. This was caused by a product release earlier today, which the team have rolled back. We apologise for any inconvenience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/7kgp49jj9k16 · Markdown: https://rewindex.com/company/xero/incidents/7kgp49jj9k16.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/7kgp49jj9k16 · Generated 2026-10-18T13:53:07.699Z