# Xero: Hubdoc - Customers are unable to login

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2022-09-23 02:18 UTC · Resolved: 2022-09-23 03:22 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/7j3nflp60r5w](https://status.xero.com/incidents/7j3nflp60r5w)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2022-09-23 03:22 UTC: Our team has resolved the issue impacting customers from accessing Hubdoc. This issue related to a system configuration issue which prevented customers from accessing Hubdoc. Our technical teams identified this and put in place a fix to resolve the impact on customers. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/7j3nflp60r5w · Markdown: https://rewindex.com/company/xero/incidents/7j3nflp60r5w.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/7j3nflp60r5w · Generated 2026-10-18T09:46:39.439Z