# Xero: Global: Workpapers - customers unable to access

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-08-29 00:07 UTC · Resolved: 2023-08-29 06:47 UTC · Duration: 6.7 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/75q7xkpjpmgd](https://status.xero.com/incidents/75q7xkpjpmgd)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-08-29 06:47 UTC: Our team has resolved the issue preventing customers trying to access Workpapers. We apologise for any inconvenience this has caused. A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/75q7xkpjpmgd · Markdown: https://rewindex.com/company/xero/incidents/75q7xkpjpmgd.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/75q7xkpjpmgd · Generated 2026-10-18T11:45:19.351Z