# Xero: Some users are unable to access some areas of Xero

> Xero status incident “Some users are unable to access some areas of Xero” on 2018-01-21: impact minor (vendor’s label), 1.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/6zg5dnckqljh
Last updated: 2018-01-21T23:49:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-01-21 22:20 UTC · Resolved: 2018-01-21 23:49 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/6zg5dnckqljh](https://status.xero.com/incidents/6zg5dnckqljh)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2018-01-21 23:49 UTC: Our Product Team have resolved the issue that was preventing users from accessing some parts of Xero. If you're still having any issues, please clear your browser's cookies and cache. If this doesn't fix it for you, please let us know.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2018-01-21 22:20 UTC, resolved after 1.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/6zg5dnckqljh
- Citation: Xero, “Some users are unable to access some areas of Xero” (2018-01-21 22:20 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/6zg5dnckqljh (CC BY 4.0).
- Markdown link: `[Xero: Some users are unable to access some areas of Xero (2018-01-21)](https://rewindex.com/company/xero/incidents/6zg5dnckqljh)`


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Canonical: https://rewindex.com/company/xero/incidents/6zg5dnckqljh · Markdown: https://rewindex.com/company/xero/incidents/6zg5dnckqljh.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/6zg5dnckqljh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:53:06.515Z