# Xero: United Kingdom: Construction Industry Scheme (CIS) - Some customers unable to submit returns to HMRC

> Xero status incident “United Kingdom: Construction Industry Scheme (CIS) - Some customers unable to submit returns to HMRC” on 2022-08-15: impact minor (vendor’s label), 13 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/69tksp7vd3v0
Last updated: 2022-08-16T00:45:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-08-15 11:29 UTC · Resolved: 2022-08-16 00:45 UTC · Duration: 13 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/69tksp7vd3v0](https://status.xero.com/incidents/69tksp7vd3v0)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2022-08-16 00:45 UTC: Our team has resolved the issue impacting customers from submitting CIS returns to HMRC. This issue related to a system configuration error which meant if specific fields within a CIS return were blank, the return failed to submit. Our technical team identified this issue and put in place a fix which resolved this for all customers. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2022-08-15 11:29 UTC, resolved after 13 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/69tksp7vd3v0
- Citation: Xero, “United Kingdom: Construction Industry Scheme (CIS) - Some customers unable to submit returns to HMRC” (2022-08-15 11:29 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/69tksp7vd3v0 (CC BY 4.0).
- Markdown link: `[Xero: United Kingdom: Construction Industry Scheme (CIS) - Some customers unable to submit returns to HMRC (2022-08-15)](https://rewindex.com/company/xero/incidents/69tksp7vd3v0)`


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Canonical: https://rewindex.com/company/xero/incidents/69tksp7vd3v0 · Markdown: https://rewindex.com/company/xero/incidents/69tksp7vd3v0.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/69tksp7vd3v0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:18:31.411Z