# Xero: Customers unable to send Receipts and Remittance Advice

> Xero status incident “Customers unable to send Receipts and Remittance Advice” on 2023-07-03: impact minor (vendor’s label), 2.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/531p5lv9llhh
Last updated: 2023-07-03T08:11:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-07-03 06:07 UTC · Resolved: 2023-07-03 08:11 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/531p5lv9llhh](https://status.xero.com/incidents/531p5lv9llhh)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-07-03 08:11 UTC: Our team has resolved the issue where customers were unable to send Receipts and Remittance Advice from Xero. This was caused by a recent change, that was reverted to resolve the impact to our customers. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2023-07-03 06:07 UTC, resolved after 2.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/531p5lv9llhh
- Citation: Xero, “Customers unable to send Receipts and Remittance Advice” (2023-07-03 06:07 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/531p5lv9llhh (CC BY 4.0).
- Markdown link: `[Xero: Customers unable to send Receipts and Remittance Advice (2023-07-03)](https://rewindex.com/company/xero/incidents/531p5lv9llhh)`


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Canonical: https://rewindex.com/company/xero/incidents/531p5lv9llhh · Markdown: https://rewindex.com/company/xero/incidents/531p5lv9llhh.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/531p5lv9llhh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:07:00.655Z