# Xero: Xero emails failing to send to some BigPond email addresses

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-08-01 03:52 UTC · Resolved: 2024-08-01 06:58 UTC · Duration: 3.1 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/4kcdtmd8z9mm](https://status.xero.com/incidents/4kcdtmd8z9mm)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-08-01 06:58 UTC: Our team has resolved the issue impacting customers trying to send emails from Xero to customers with a BigPond email address. We apologise for any inconvenience this has caused. Our technical team identified that this related to network stability issues with one of the external services that several of our Xero products use.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/4kcdtmd8z9mm · Markdown: https://rewindex.com/company/xero/incidents/4kcdtmd8z9mm.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/4kcdtmd8z9mm · Generated 2026-10-18T11:41:01.229Z