# Xero: Global: User permissions - Customers unable to update user permissions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-12-10 01:27 UTC · Resolved: 2023-12-10 01:42 UTC · Duration: 15 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/47bnhjtgg5hs](https://status.xero.com/incidents/47bnhjtgg5hs)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-12-10 01:42 UTC: Our team has resolved the issue impacting customers ability to update user permissions. This was caused by a recent change that was reverted to resolve the issue. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/47bnhjtgg5hs · Markdown: https://rewindex.com/company/xero/incidents/47bnhjtgg5hs.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/47bnhjtgg5hs · Generated 2026-10-18T09:59:44.069Z