# Xero: Global: Some customers are experiencing errors accessing Xero

> Xero status incident “Global: Some customers are experiencing errors accessing Xero” on 2025-11-24: impact minor (vendor’s label), 1.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/3vnxf8py1qv1
Last updated: 2025-11-24T09:59:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-24 08:59 UTC · Resolved: 2025-11-24 09:59 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/3vnxf8py1qv1](https://status.xero.com/incidents/3vnxf8py1qv1)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2025-11-24 09:59 UTC: Our team has resolved the issues causing some customers to experience errors when navigating or logging into Xero. This was caused by a database issue and our team made a configuration change to restore services to normal. We apologise for the inconvenience caused and appreciate your patience whilst we resolved this.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2025-11-24 08:59 UTC, resolved after 1.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/3vnxf8py1qv1
- Citation: Xero, “Global: Some customers are experiencing errors accessing Xero” (2025-11-24 08:59 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/3vnxf8py1qv1 (CC BY 4.0).
- Markdown link: `[Xero: Global: Some customers are experiencing errors accessing Xero (2025-11-24)](https://rewindex.com/company/xero/incidents/3vnxf8py1qv1)`


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Canonical: https://rewindex.com/company/xero/incidents/3vnxf8py1qv1 · Markdown: https://rewindex.com/company/xero/incidents/3vnxf8py1qv1.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/3vnxf8py1qv1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:14:50.300Z