# Xero: Global: Multiple products- some customers may experience slowness in Xero

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-08-15 05:30 UTC · Resolved: 2024-08-15 06:08 UTC · Duration: 38 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/3v3qzzdmz7tc](https://status.xero.com/incidents/3v3qzzdmz7tc)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-08-15 06:08 UTC: Our team has resolved the issue impacting customers trying to create organisations or change user roles. Some customers may have also been unable to access the Demo Company, or Xero Me. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and has restored service.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/3v3qzzdmz7tc · Markdown: https://rewindex.com/company/xero/incidents/3v3qzzdmz7tc.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/3v3qzzdmz7tc · Generated 2026-10-18T10:00:16.552Z