# Xero: Xero HQ - 'Go to Xero' button unavailable for some customers

> Xero status incident “Xero HQ - 'Go to Xero' button unavailable for some customers” on 2023-11-28: impact minor (vendor’s label), 23 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/39ctxvpjh20g
Last updated: 2023-11-28T13:35:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-11-28 13:12 UTC · Resolved: 2023-11-28 13:35 UTC · Duration: 23 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/39ctxvpjh20g](https://status.xero.com/incidents/39ctxvpjh20g)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-11-28 13:35 UTC: Our team has resolved the issue where some customer were unable to access the 'Go to Xero' button. We apologise for any inconvenience this has caused. A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2023-11-28 13:12 UTC, resolved after 23 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/39ctxvpjh20g
- Citation: Xero, “Xero HQ - 'Go to Xero' button unavailable for some customers” (2023-11-28 13:12 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/39ctxvpjh20g (CC BY 4.0).
- Markdown link: `[Xero: Xero HQ - 'Go to Xero' button unavailable for some customers (2023-11-28)](https://rewindex.com/company/xero/incidents/39ctxvpjh20g)`


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Canonical: https://rewindex.com/company/xero/incidents/39ctxvpjh20g · Markdown: https://rewindex.com/company/xero/incidents/39ctxvpjh20g.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/39ctxvpjh20g · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:08:34.065Z