# Xero: Payroll - Users are unable to access Xero Me

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-04-12 01:30 UTC · Resolved: 2023-04-12 01:36 UTC · Duration: 6 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/374m4pgz64cz](https://status.xero.com/incidents/374m4pgz64cz)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-04-12 01:36 UTC: This incident has been resolved. A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/374m4pgz64cz · Markdown: https://rewindex.com/company/xero/incidents/374m4pgz64cz.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/374m4pgz64cz · Generated 2026-10-18T11:44:41.031Z