# Xero: Customers unable to navigate to the Conversion balances screen in Xero

> Xero status incident “Customers unable to navigate to the Conversion balances screen in Xero” on 2023-01-23: impact none (vendor’s label), 1.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/3303wrtxz0kb
Last updated: 2023-01-23T03:09:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-01-23 02:05 UTC · Resolved: 2023-01-23 03:09 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/3303wrtxz0kb](https://status.xero.com/incidents/3303wrtxz0kb)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-01-23 03:09 UTC: Our team has resolved the issue where the Conversion balances option was missing in the advanced accounting menu. We apologise for any inconvenience this has caused. A product release caused these features to become unavailable. We've rolled back the relase and services are back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Xero, started 2023-01-23 02:05 UTC, resolved after 1.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/3303wrtxz0kb
- Citation: Xero, “Customers unable to navigate to the Conversion balances screen in Xero” (2023-01-23 02:05 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/3303wrtxz0kb (CC BY 4.0).
- Markdown link: `[Xero: Customers unable to navigate to the Conversion balances screen in Xero (2023-01-23)](https://rewindex.com/company/xero/incidents/3303wrtxz0kb)`


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Canonical: https://rewindex.com/company/xero/incidents/3303wrtxz0kb · Markdown: https://rewindex.com/company/xero/incidents/3303wrtxz0kb.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/3303wrtxz0kb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:23:39.353Z