# Xero: Global: Xero - some customers may be experiencing issues in Xero

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-06 09:30 UTC · Resolved: 2026-05-06 11:03 UTC · Duration: 1.6 h
- Updates: 3 · Affected components: Xero Platform and Settings
- [Vendor status page: https://stspg.io/lblc5xgt7jd2](https://stspg.io/lblc5xgt7jd2)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **investigating** 2026-05-06 09:30 UTC: We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
- **monitoring** 2026-05-06 10:08 UTC: Our team has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-05-06 11:03 UTC: Our team has resolved the issue causing some customers to experience errors when accessing Xero. We apologise for any inconvenience this has caused.


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Canonical: https://rewindex.com/company/xero/incidents/31dqknl6yn5l · Markdown: https://rewindex.com/company/xero/incidents/31dqknl6yn5l.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/31dqknl6yn5l · Generated 2026-10-18T12:42:34.320Z