# Xero: Australia: Practice Manager and Tax - some users experiencing issues printing tax returns

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-06-28 05:29 UTC · Resolved: 2024-06-28 07:07 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/2yg1lryw04ll](https://status.xero.com/incidents/2yg1lryw04ll)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-06-28 07:07 UTC: Our team has resolved the issue impacting Australian customers trying to print tax returns in Practice Manager and Tax. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and has restored service. We've established greater monitoring of this given the busy period for the Australian market.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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