# Xero: Degraded Performance: US Payroll (Powered by Gusto)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-01 21:36 UTC · Resolved: 2026-10-02 00:30 UTC · Duration: 2.9 h
- Updates: 3 · Affected components: United States - Regional Products - US Payroll, powered by Gusto, US Payroll, powered by Gusto
- [Vendor status page: https://stspg.io/4v8qc92t1ykr](https://stspg.io/4v8qc92t1ykr)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **identified** 2026-10-01 21:37 UTC: We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.
- **monitoring** 2026-10-02 00:02 UTC: Gusto has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-10-02 00:30 UTC: Gusto has resolved the issue.


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Canonical: https://rewindex.com/company/xero/incidents/2n9v8xf8ppx2 · Markdown: https://rewindex.com/company/xero/incidents/2n9v8xf8ppx2.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/2n9v8xf8ppx2 · Generated 2026-10-18T11:44:19.433Z