# Xero: Global: Xero Files - Customers were unable to access Xero Files

> Xero status incident “Global: Xero Files - Customers were unable to access Xero Files” on 2024-10-22: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/2mt9nhgpnrd6
Last updated: 2024-10-22T18:21:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-10-22 18:21 UTC · Resolved: 2024-10-22 18:21 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/2mt9nhgpnrd6](https://status.xero.com/incidents/2mt9nhgpnrd6)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-10-22 18:21 UTC: We are aware that customers could not access Xero Files between 5.55pm - 6.15pm UTC. Our team has resolved the issue impacting and customers should now be able to access Xero Files across Xero. This issue related to network connectivity issue which caused a brief impact on our systems. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Xero, started 2024-10-22 18:21 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/2mt9nhgpnrd6
- Citation: Xero, “Global: Xero Files - Customers were unable to access Xero Files” (2024-10-22 18:21 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/2mt9nhgpnrd6 (CC BY 4.0).
- Markdown link: `[Xero: Global: Xero Files - Customers were unable to access Xero Files (2024-10-22)](https://rewindex.com/company/xero/incidents/2mt9nhgpnrd6)`


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Canonical: https://rewindex.com/company/xero/incidents/2mt9nhgpnrd6 · Markdown: https://rewindex.com/company/xero/incidents/2mt9nhgpnrd6.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/2mt9nhgpnrd6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:12:39.897Z