# Xero: AU: Tax - Customers are receiving an error when attempting to pre-lodge income tax returns

> Xero status incident “AU: Tax - Customers are receiving an error when attempting to pre-lodge income tax returns” on 2025-07-09: impact minor (vendor’s label), 2.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/28z6jg0wlbbn
Last updated: 2025-07-09T08:28:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-07-09 06:26 UTC · Resolved: 2025-07-09 08:28 UTC · Duration: 2.0 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/28z6jg0wlbbn](https://status.xero.com/incidents/28z6jg0wlbbn)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2025-07-09 08:28 UTC: Our team has resolved the issue impacting AU customers trying to pre-lodge income tax returns. This issue related to a release which we have rolled back. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2025-07-09 06:26 UTC, resolved after 2.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/28z6jg0wlbbn
- Citation: Xero, “AU: Tax - Customers are receiving an error when attempting to pre-lodge income tax returns” (2025-07-09 06:26 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/28z6jg0wlbbn (CC BY 4.0).
- Markdown link: `[Xero: AU: Tax - Customers are receiving an error when attempting to pre-lodge income tax returns (2025-07-09)](https://rewindex.com/company/xero/incidents/28z6jg0wlbbn)`


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Canonical: https://rewindex.com/company/xero/incidents/28z6jg0wlbbn · Markdown: https://rewindex.com/company/xero/incidents/28z6jg0wlbbn.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/28z6jg0wlbbn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:07:31.525Z