# Xero: Global: Invoices - Some customers unable to access the Invoices tab in Xero

> Xero status incident “Global: Invoices - Some customers unable to access the Invoices tab in Xero” on 2023-01-25: impact minor (vendor’s label), 27 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/2867dgd6lcj7
Last updated: 2023-01-25T01:28:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-01-25 01:01 UTC · Resolved: 2023-01-25 01:28 UTC · Duration: 27 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/2867dgd6lcj7](https://status.xero.com/incidents/2867dgd6lcj7)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-01-25 01:28 UTC: Our team has resolved the issue impacting some customers access to the Invoices tab. This was due to an underlying database issue which caused the service to break, resulting in an error when accessing the Invoices tab. A reset of the problem database component resolved the problem. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2023-01-25 01:01 UTC, resolved after 27 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/2867dgd6lcj7
- Citation: Xero, “Global: Invoices - Some customers unable to access the Invoices tab in Xero” (2023-01-25 01:01 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/2867dgd6lcj7 (CC BY 4.0).
- Markdown link: `[Xero: Global: Invoices - Some customers unable to access the Invoices tab in Xero (2023-01-25)](https://rewindex.com/company/xero/incidents/2867dgd6lcj7)`


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Canonical: https://rewindex.com/company/xero/incidents/2867dgd6lcj7 · Markdown: https://rewindex.com/company/xero/incidents/2867dgd6lcj7.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/2867dgd6lcj7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:09:46.055Z