# Xero: Australia: Document Packs - customers are experiencing an error when requesting signatures

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-02-04 23:59 UTC · Resolved: 2025-02-05 02:06 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/20y3zqm7flf7](https://status.xero.com/incidents/20y3zqm7flf7)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2025-02-05 02:06 UTC: Adobe has resolved the issue impacting Xero customers trying to send document packs for signing in Xero HQ, and customers being unable to sign documents. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/20y3zqm7flf7 · Markdown: https://rewindex.com/company/xero/incidents/20y3zqm7flf7.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/20y3zqm7flf7 · Generated 2026-10-18T09:56:30.808Z