# Xero: AU: BAS Xero Blue - Some users are unable to connect to the ATO or see obligations in BAS

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-12-20 07:33 UTC · Resolved: 2024-12-23 00:47 UTC · Duration: 3 d
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/066lvys47d5f](https://status.xero.com/incidents/066lvys47d5f)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-12-23 00:47 UTC: Our team has resolved the issue impacting Australian based customers trying to view obligations in BAS, connect to the ATO or generate activity statements. We apologise for any inconvenience this has caused. This issue was due to a product error with how Xero connected with the ATO.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/066lvys47d5f · Markdown: https://rewindex.com/company/xero/incidents/066lvys47d5f.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/066lvys47d5f · Generated 2026-10-18T12:34:57.845Z