# Xero in May 2021: incidents, uptime and changes

> Xero in May 2021: 7 incidents on its status page (4 major or critical), 97.99% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2021/05
Last updated: 2021-06-01T00:00:00Z

- Incidents posted: 7 (major/critical: 4) · Maintenance: 3
- By vendor impact label: critical 1, major 3, minor 2, none 1
- Uptime (vendor-reported): 97.99% free of major/critical incidents, 97.56% free of any incident; outage time 14 h 54 min, incident time 18 h 9 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2021](https://rewindex.com/company/xero/2021/04.md) · Next: [June 2021](https://rewindex.com/company/xero/2021/06.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Xero Central Is Down](https://rewindex.com/company/xero/incidents/wwhynylpzfvb.md) | critical | 2021-05-11 21:29 UTC | 2021-05-12 03:57 UTC | 6.5 h | resolved |
| [Some users experiencing slowness in Xero](https://rewindex.com/company/xero/incidents/w1kx90504z5w.md) | major | 2021-05-12 23:50 UTC | 2021-05-13 04:20 UTC | 4.5 h | resolved |
| [MTD VAT is unavailable for some users](https://rewindex.com/company/xero/incidents/wngbdq5hcn5n.md) | major | 2021-05-16 02:27 UTC | 2021-05-16 04:40 UTC | 2.2 h | resolved |
| [Some users experiencing issues when uploading documents from Hubdoc to Xero](https://rewindex.com/company/xero/incidents/db853lktbdjm.md) | major | 2021-05-31 05:11 UTC | 2021-05-31 06:54 UTC | 1.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Xero Verify push notifications not sending](https://rewindex.com/company/xero/incidents/d9mp0xcj8fmn.md) | none | 2021-05-10 09:29 UTC | 2021-05-10 10:41 UTC | 1.2 h | resolved |
| [Xero Tax (UK) is unavailable for some users](https://rewindex.com/company/xero/incidents/0fc36rxyq89t.md) | minor | 2021-05-11 10:42 UTC | 2021-05-11 13:07 UTC | 2.4 h | resolved |
| [Xero Central Is Down](https://rewindex.com/company/xero/incidents/wwhynylpzfvb.md) | critical | 2021-05-11 21:29 UTC | 2021-05-12 03:57 UTC | 6.5 h | resolved |
| [Some users experiencing slowness in Xero](https://rewindex.com/company/xero/incidents/w1kx90504z5w.md) | major | 2021-05-12 23:50 UTC | 2021-05-13 04:20 UTC | 4.5 h | resolved |
| [MTD VAT is unavailable for some users](https://rewindex.com/company/xero/incidents/wngbdq5hcn5n.md) | major | 2021-05-16 02:27 UTC | 2021-05-16 04:40 UTC | 2.2 h | resolved |
| [Users may be receiving errors logging in to Xero](https://rewindex.com/company/xero/incidents/kvdpbhyw90l2.md) | minor | 2021-05-17 02:40 UTC | 2021-05-17 03:30 UTC | 50 min | resolved |
| [Some users experiencing issues when uploading documents from Hubdoc to Xero](https://rewindex.com/company/xero/incidents/db853lktbdjm.md) | major | 2021-05-31 05:11 UTC | 2021-05-31 06:54 UTC | 1.7 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled maintenance of TPP The People's Pension - UK Superannuation provider](https://rewindex.com/company/xero/incidents/jct2wb02x140.md) | maintenance | 2021-05-08 12:00 UTC | 2021-05-08 17:30 UTC | 5.5 h | resolved |
| [\[Scheduled\] Scheduled maintenance of TPP The People's Pension - UK Superannuation provider](https://rewindex.com/company/xero/incidents/kwzwpp2q0lrv.md) | maintenance | 2021-05-29 00:00 UTC | 2021-05-29 23:00 UTC | 23 h | resolved |
| [\[Scheduled\] Some MTD VAT services are unavailable due to HMRC scheduled maintenance](https://rewindex.com/company/xero/incidents/qvpg9jr5j61m.md) | maintenance | 2021-05-30 09:00 UTC | 2021-05-30 21:00 UTC | 12 h | resolved |

## Cite this

Xero posted 7 status incidents in May 2021 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2021/05
- Citation: Xero, “Xero in May 2021” (2021-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2021/05 (CC BY 4.0).
- Markdown link: `[Xero: Xero in May 2021 (2021-05-01)](https://rewindex.com/company/xero/2021/05)`


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Canonical: https://rewindex.com/company/xero/2021/05 · Markdown: https://rewindex.com/company/xero/2021/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:04:54.055Z